About Us

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Pin Point Security (Pty) Ltd

Here at Pin Point Security we pride ourselves in providing quality products and advice from our friendly sales team that are best for you. We have been offering security products and services for over 10 years. We operate all over South Africa. We guarantee you the best service and quality security products for your personal, home, office security needs.

Refund/exchange terms & conditions

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original undamaged packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@pinpointsecurity.co.za.

Exchanges

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@pinpointsecurity.co.za and send your item to: Pin Point Security, Shop G7, Hobart Grove Centre, Bryanston, Gauteng, 2191, South Africa

Shipping

To return your product, you should send your product to: Pin Point Security, Shop G7, Hobart Grove Centre, Bryanston, Gauteng, 2191, South Africa

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Please should consider using a trackable shipping service or purchasing shipping insurance.